, Top 5 Best
, The United States
Bowen, B., Headley, D. (2011). Airline Quality Rating 2011.
Data is the top 5 U.S. airlines with the highest quality rating. The Airline Quality Rating rankings for 2010 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers. The rating is a weighted average of multiple elements important to consumers when judging the quality of airline services (on-time performance, denied boardings, mishandled baggage, and customer complaints).