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J.D. Power and Associates 2011 Kitchen Appliances Study.
The 2011 Kitchen Appliance Satisfaction Study is based on responses from more than 5,100 consumers who purchased refrigerators and measures customer satisfaction (out of a possible 1000 points meaning perfect) based on performance in six factors: ease of use; features (such as the number of settings available and appliance capacity); performance and reliability (including energy efficiency, noise level and how well the appliance functions); styling and feel; warranty; and price. The study was fielded between March and April 2011. J.D. Power and Associates is the publisher of this information and the J.D. Power and Associates 2011 Kitchen Appliances Study is the source of the data. Change in satisfaction is from the previous year (2010). The industry average for refrigerators is 759 /1000.