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The Top 5 Credit Cards with the Highest Customer Satisfaction
| Credit Card | Customer Satisfaction Rating | Consumer Purchase Volume (in the United States) | |
|---|---|---|---|
| 1 | American Express | 769 | 10% |
| 2 | Discover Card | 757 | 4% |
| 3 | U.S. Bank | 727 | n/a |
| 4 | Wells Fargo | 714 | n/a |
| 5 | Chase | 711 | n/a |
Tags:
Business, Finance & Industry, Top 5 Highest, Brands & Consumer Products
Sources: J.D. Power and Associates 2010 Credit Card Customer Satisfaction Study.
List Notes: Data is for the year 2009. Customer purchase volume is for the year 2009. The J.D. Power and Associates study measures customer satisfaction with credit cards by examining six key factors: interaction; credit card terms; billing and payment process; benefits and services; rewards; and problem resolution. The rating is measured on a 1,000-point scale.
Sources: J.D. Power and Associates 2010 Credit Card Customer Satisfaction Study.
List Notes: Data is for the year 2009. Customer purchase volume is for the year 2009. The J.D. Power and Associates study measures customer satisfaction with credit cards by examining six key factors: interaction; credit card terms; billing and payment process; benefits and services; rewards; and problem resolution. The rating is measured on a 1,000-point scale.
